Privacy & Cookie Policy

 We are committed to protecting and respecting your privacy.

This policy (together with our terms of use and terms and conditions of hire) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Charlotte De Groot, 55 Heathfield Road, London, SW18 2PH. 

Information we may collect from you:

When you make a booking on this website, over the phone or in person, we will collect certain personal data about you and about any other person you include on your booking. The sort of personal data we collect will be information such as name, address, email address, telephone number, date of birth and personal travel preferences. We need to collect this information in order to arrange your holiday accommodation and any other services you are requesting.

If you make a purchase from us, your payment information will not be held by us, as all payments will be by bank transfer, bank to bank.

We may also collect and process the following data about you:

• Information that you provide by filling in forms on our website. This includes information provided at the time of registering to use our site, subscribing to our service, or requesting further services. We may also ask you for information if and when you report a problem with our site.
• If you contact us, we may keep a record of that correspondence and if you contact us by phone we may monitor, and/or record phone conversations for training and customer service reasons.
• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them and we will be clear about what information we are collecting and how the data will be processed.

How we use your information:

We use information held about you in the following ways:

• To administer and improve this website
• To provide you with information, products or services that you request from us or which we feel may interest you in line with those you have previously expressed an interest in via our website, by email or telephone
• To process a booking
• To carry out our obligations arising from any contracts entered into between you and us
• To seek your views or comments on the services we provide
• To send you communications which you have requested and that may be of interest to you
• For our internal purposes including statistical or survey purposes, quality control, site performance and evaluation in order to improve our website
• To notify you about changes to our service.

Marketing

If you made an enquiry or purchase with us, your personal data may be used by us to contact you via email, telephone, text or post with information and offers relating to products or services similar to those about which you enquired or which you purchased.

How long we keep your information for:

We review our retention periods for personal information on a regular basis. If you have made a booking or enquiry with us we will keep your information for up to 3 years from the date of your last correspondence, or guest account activity.

Who has access to your information?

We may pass your information to our third-party service providers, agent subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. 

When we use third party service providers, we disclose only the personal information that is necessary to deliver the service, this will include your telephone number and email address so that you can be contacted before your stay with necessary information and advice to make your holiday all the more enjoyable.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Access to your information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email charlottedegroot@mac.com We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:

• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of hire and other agreements; or to protect the rights, property, or safety of 18 Sea View Crescent, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction
• To assist in providing the goods or services you may order from us
• As otherwise set out in this policy, or as set out by our website terms and conditions of use and/or our terms and conditions of hire.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we put on your computer. They collect statistical data about your browsing actions and patterns and do not identify you as an individual.  Our website uses cookies to enable us to see, for example, which pages at our site you visit to ensure content on those pages is displayed correctly. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Cookies also allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily.

Cookies may also be operated by our web host promotemyplace, we take no responsibility for their cookies and users should read their cookie policy separately.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to charlottedegroot@mac.com